Frequently Asked Questions

It depends on how much you use each time.

You can use up to 8-10 times or more per bottle if you are a frequent scrubber.

Each bottle has the expiration date on the label. 

Also, it lasts longer than any other scrub products.

Oh no!! 

We sincerely apologize that you have received the damaged item.

Please contact us at aquapeelbeauty@gmail.com with details, including picture of the product, and we will send you another order for you.

Once we have confirmed your order, it takes 3-5 business days in US. 

Every order has a tracking number.

Of course you can.

However, we cannot change your shipping address once the product leaves the warehouse. 

Please review your shipping address before submitting your order.

We don't currently ship outside of U.S., but we are working on expanding to ship to other countries. 

We will notify you when we start shipping to other countries.

I'm sorry that you didn't enjoy using Aqua Peel.

If you like to return the product and get a full refund, please let us know at aquapeelbeauty@gmail.com and we will follow your inquiry. 

Please refer below for our Return and Refund Policy.

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Any items can be returned within 60 days of purchase. 

The condition of the item must be unused with original package that we sent.

Unfortunately, we won't both accept the item and issue the refund if it's damaged and doesn't follow the above condition. 

Customers are responsible for shipping cost for returned items, and we won't issue a refund on the returned shipment fee.

We will inform you when we have received the product and process your refund if it's approved. 

The refund process usually takes 3-5 days depending on your card/bank issuer.

If you have any inquiries, contact us at aquapeelbeauty@gmail.com.